Refund policy

If NanoFlags is not right for you, ask for a refund within 14 days of the first payment of a new subscription and you will get the full amount of that payment back. You do not need to give a reason.

This applies to monthly and annual subscriptions alike. After the refund, the subscription is cancelled and your organization moves to the free Explore plan; your workspace data is kept.

Renewal payments are charged at the start of each billing period. You can cancel at any time to stop the next renewal; the plan stays active until the end of the period you have paid for.

Renewal payments are not refunded pro rata for unused time, except where the law requires it or where we decide to refund in a particular case — for example, when you were charged for a renewal you did not expect and contact us promptly, or when the service was unavailable for a significant part of the period.

To change between Team and Scale, contact us; any charge or credit for the change is shown before it is made.

• Use the link in your Paddle receipt e-mail, or find your order at paddle.net and request a refund there; or
• e-mail us at support@nanoflags.io from the purchaser's address, with the organization name and, if you have it, the Paddle order number.

Paddle processes approved refunds to the original payment method, including any tax charged. Refunds usually appear within 5–10 business days, depending on your bank or card provider. Paddle may decline or reverse a refund in cases of fraud or abuse of this policy, as described in Paddle's buyer terms.

This policy does not affect any rights you have under consumer protection law in the country where you live, including any statutory right to cancel a purchase. Where the law gives you more than this policy, the law applies.

Questions about a charge or a refund: support@nanoflags.io or the contact form. See also the terms of service.